Phone: 01865 849 800 Email: firstname.lastname@example.org Bespoke Door Blog
Welcome to the www.ShakerDoors.co.uk website (the “Website”). Our objective is to offer you complete satisfaction with your order and the service we provide. When you place an order online with us you do so in the confidence that the terms and conditions outlined apply and by placing an order with us, you are agreeing to accept these terms and conditions. The terms do not affect your statutory rights.
We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when they are placed on the Website and should be read on each occasion you use the Website. Continued use of the Website signifies your acceptance to be bound by the latest terms and conditions.
ShakerDooors.co.uk is owned and operated by OB Developments Ltd ("We"); we are a company registered in England and Wales under registration number 5935882. Our registered office is Unit 1&2 Wroslyn Road Industrial Estate, Freeland, Oxfordshire OX29 8HZ. Our VAT number is 120 7017 65.
DESCRIPTION OF GOODS
Whilst we try to ensure that the Website contains accurate information, we cannot guarantee nor (to the extent permitted by law) do we warrant in any way that the information on the Website, including but not limited to descriptions and depictions of materials, colours and styles, is up-to-date, complete, accurate, reliable or error-free.
All designs, samples, drawings, descriptive matter, specifications and advertising issued by us, including (without limitation) all images, designs, descriptions or illustrations on this website, are issued or published by us for the sole purpose of giving an approximate idea of the product described.
The colour of images on this website may be limited by the availability of images, colours or shades or by the technology which is used by you to access this website. Different PC monitors and browsers also provide different shades and colours. Therefore, although we strive to achieve the best image quality and clarity on this website, we cannot guarantee that any images, colours or shades will look the same on every PC monitor or browser that you use.
The colour and texture of material may vary.
We always strive to bring our customers the best possible price whilst ensuring to operate fair commercial practices without misleading our customers. All prices and offers remain valid as advertised from time to time.
All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
You will be required to pay for the goods in full at the time of ordering. You acknowledge that if you trigger a "chargeback" through your credit card provider we reserve the right to no longer conduct business with you.
We use secure payment facilities for online purchases.
All goods remain the property of Shaker Doors until such time as payment has been received and cleared in full, unless agreed in writing otherwise.
All payments made with a credit card will be subject to a surcharge of 3% of the order total.
ANTI FRAUD MEASURES - PROTECTING OUR CUSTOMERS
To ensure that your credit, debit or charge card is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency that may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
ACCEPTANCE OF ORDER
When placing an order with ShakerDoors.co.uk, you agree that any and all the information given is accurate and complete. By placing an order, either by internet, phone, mail or in person, you are accepting these Terms and Conditions.
All orders are subject to acceptance and product availability. If the goods you order are unavailable, we will contact you by email or telephone and you will have the option either to wait until the goods are available, replace them with alternative goods or cancel your order.
Once your order has been placed, you will receive an acknowledgement email stating the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Formal acceptance of your order only occurs when we have received payment and sent your order for production at our workshop.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of Sale.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
YOUR RIGHT TO CANCEL
You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery. Please inform us by email. We are unable to accept cancellation by phone. All items returned to us must be received in a re-saleable condition and in original packaging, with no modifications. This does not apply to bespoke products. You cannot cancel, return or exchange if the Goods are made specifically for you, or you have installed or laid them or used them.
The goods will be delivered to the delivery address provided by you. If delivery is unsuccessful due to either:-
(i) An inaccurate or incomplete delivery address;
(ii) No-one being present to accept delivery; or
then, once another delivery date is arranged, you will be charged additional delivery charges for each attempted re-delivery.
Delivery of the goods is deemed to have taken place when the goods have been offloaded at the nearest accessible point to the delivery address, which in many cases will be the property kerbside. Delivery any closer to the property will be at the driver’s discretions.
Risk of damage to or loss of the goods shall pass to you upon delivery.
Please read and understand our Delivery and Returns policy for ShakerDoors.co.uk. This policy forms part of this agreement and we agree to provide refunds in accordance with this document.
RECEIPT OF GOODS
Upon receipt, we require you to examine the goods and you will in any case be deemed to have done so.
If there is any noticeable problem with the goods, please advise us within 3 days of within 3 days of delivery or collection by email or in writing providing details of the problem. This does not cover accidental damage or general wear and tear.
Please check that you have correct goods, that the sizes are correct and that there are no faults.
By fitting or finishing your door or making alteration in any way, we shall deem you to have accepted the goods supplied. We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our products, or bad workmanship applied to our products.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be despatched until the original goods have been received at our workshop and checked.
The cost of returning goods to us is your responsibility, however, on inspection we will refund your reasonable postage cost, providing the goods are found to be faulty. If the goods are not faulty, we will return them to you, however, you will be required to cover our reasonable postage costs.
If an item is no longer available, we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund.
Claims are unacceptable after work has commenced and any alterations have been carried out.
Shaker Doors will not be liable for any incidental work or expenses incurred out of any defects in our products or bad workmanship applied to our products. No responsibility can be accepted if wrongful or incomplete installation was carried out by the customer or its representative. All items are sold within certain size specifications, any defects subsequently discovered after modification are expressly not accepted.
Shaker Doors will not be liable for any accidental damages or general wear and tear. Problems associated with natural wood products are not covered in anyway including movement, cracks, shakes, moisture etc. Natural variations in the colour or texture of wood are not to be considered as defects. Hairline Cracks in Painted Doors can occur due to movement in the timber, which is a natural occurrence due to the nature of the wood. This movement will be increased depending on moisture and humidity levels and temperature levels, therefore any hairline cracks that may develop are not considered as defects.
REVIEWS, COMMENTS AND DESIGNS
Except as otherwise provided elsewhere in these Terms and Conditions or on the Website, anything that you submit or post to the Website and/or provide ShakerDoors.co.uk, including without limitation, designs, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and non-proprietary, and ShakerDoors.co.uk shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of ShakerDoors.co.uk. You also grant ShakerDoors.co.uk the right to publicly use the name that you include with any Submission when we refer to that Submission. You represent and warrant that you own or otherwise control all of the rights to any Submissions you make on the Website and that your use of your Submissions by ShakerDoors.co.uk will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead ShakerDoors.co.uk or third parties as to the origin of any Submissions or Content. ShakerDoors.co.uk may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.
Outbound links from this Website are provided for your convenience.
ShakerDoors.co.uk has not reviewed these websites in any great detail, and cannot vouch for the content on these pages. You agree to access these links entirely at your own risk.
You are welcome to link to the Website provided you do so tastefully. If we feel your link is not in good taste, or is damaging to our brand (beyond mere criticism), we reserve the right to withdraw the right to link to the Website. You agree to remove the offending link at this time.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of ShakerDoors. Any unauthorised assignment shall be deemed null and void.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected.
Neither our failure nor your failure to enforce any part of these Terms and Conditions constitutes a waiver of such Terms and Conditions. Such failure will in no way affect the right to later enforce a part of these Terms.
No ShakerDoors.co.uk employee or agent has the authority to vary any of the Terms and Conditions.
ShakerDoors.co.uk shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of ShakerDoors.co.uk, and ShakerDoors.co.uk will be entitled to a reasonable extension of time for the performance of such obligations.
DISCLAIMER AND LIABILITY
Whilst every effort has been made to ensure the information contained within this Website is correct, ShakerDoors.co.uk makes no warranty as to the accuracy, comprehensiveness, or correctness of any material, and provides all material on an "as is" basis.
ShakerDoors.co.uk, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.
GOVERNING LAW AND SEVERABILITY
This contract will be governed by the laws of UK. Any dispute arising out of your use of the Website, or the products purchased on it shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
If a provision of these Terms and Conditions is or becomes illegal, invalid or unenforceable that shall not affect the validity or enforceability of any other provision.